Please read the following carefully before submitting a refund request. To request a refund, create a ticket in the Support section with all necessary details.

Refund Conditions

Refund requests must meet the following criteria to be considered:

1. Trial Accounts

   • We offer a trial account to allow you to test our service before purchasing a long-term subscription.
   • If you are not satisfied after testing, please refrain from making a purchase.

2. Internet Speed Issues

   • Our services require a stable and fast internet connection.
   • Refunds will not be granted due to slow internet speeds or connection issues.

3. Setup and Tutorials

   • Our support team is available 24/7 to assist you.
   • Refunds will not be issued if you cannot set up the service on your devices. Please refer to our detailed setup tutorials to resolve any issues.

4. Payment Errors

   • If you mistakenly choose the wrong plan or subscription duration (e.g., selecting a 12-month plan instead of 3 months), submit a ticket under the title Payment Error.
   • Our support team will review your request and process the refund if approved.

5. Account Expiration

   • Refunds will not be accepted for accounts that have been active for 7 days or more.

Important Notes

• Refunds are granted at the sole discretion of the Premium Powers support team.
• Ensure all refund requests are clear and valid to avoid delays in processing.

For assistance, please visit the Support section and create a ticket.